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FAQs 2017-08-07T18:06:39+00:00

Frequently Asked Questions

Which Santa Cruz Bike can I test? 2017-08-06T20:49:17+00:00

Where do we start? Nomads, Bronsons, 5010, Hightowers, Tallboy V3, Highball, Stigmata, Roubion and Furtados! In various sizes.

How do I book a demo ride? 2017-08-05T15:23:37+00:00

Please send us an email stating the model of bike you would like to test and when would be convenient for you to test the bike, and we will get back to you swiftly.

How much does a test ride cost? 2017-08-05T15:23:55+00:00

A test ride for any Santa Cruz Bike costs £50. Unlike other shops, you do not have to clean the bike, and we assure you that the bike will be in perfect mechanical condition and set up for your weight and riding style. The £50 will be refunded to you, should you choose to purchase a bike from us.

Where can I test the bike? 2017-09-18T14:28:11+00:00

The shop is located in the heart of some of the best singletrack in the South of England. We can advise you on some potential routes that include some fantastic trails and if for any reason you require assistance, we can always come and fetch you in the shop Van! Please note, bikes are not allowed to be kept overnight due to insurance.

Do you stock other products? 2017-08-05T15:24:45+00:00

No, we just do Santa cruz! We can order things on a next day delivery or get them sent direct to your house.

What is VPP suspension? 2017-08-05T15:25:16+00:00

VPP (Virtual Pivot Point) suspension designs balance different forces to eliminate unwanted compression without limiting bump absorption. The downward force on your pedals pushes most full suspension bikes down, resulting in unwanted suspension compression. VPP bikes use a patented link configuration and axle path to apply some of the pulling force from the chain to counteract that motion caused by pedaling. Because the forces are balanced, VPP bikes remain able to absorb bumps when pedaling, unlike other designs that effectively lock out the rear suspension by applying too much chain pulling force. What you end up with is plush travel with no pedal-induced compression or lockout and no need for manual lockouts or other compromises.(Answer courtesy of Santa Cruz Uk).

For more information, please visit the Santa Cruz Bikes website www.santacruzmtb.com

What payment methods do you accept? 2017-08-05T15:25:48+00:00

If you would like to order a Santa Cruz complete bike or frame, we are able to accept payments via card, cash, bank transfer or cheque. We require that at least a 20% NON REFUNDABLE deposit (or £500) is placed at the time of ordering on any bike/frame that we do not have in stock, and the remaining balance is paid on the collection of the bike/frame. Unfortunately, we are not able to accept payment via American Express.